Which technique is NOT a component of the automatic best method?

Agent performance tracking is a function that tends to be part of workforce management practices but is not a direct component of the automatic best method technique. The automatic best method focuses on optimizing scheduling and forecasting processes based on historical data and patterns, rather than on evaluating the performance of individual agents.

Mathematical fixes for missing data, advanced time-series forecasting, and outlier detection are all integral to refining the accuracy and effectiveness of automated forecasting and scheduling. These techniques help in ensuring that the data used is as complete and reliable as possible. Mathematical fixes address gaps in historical data that could skew forecast predictions, advanced time-series forecasting analyzes data patterns over periods to make accurate predictions, and outlier detection identifies unexpected data points that could affect the analysis. Each of these components plays a critical role in the functionality of the automatic best method, whereas tracking agent performance is an evaluation tool and not part of the direct optimization mechanism.