Ace the 2026 Genesys Cloud Workforce Management Challenge – Elevate Your Skills and Dominate the Cloud!

When a time-off request is submitted in Genesys Cloud, it is placed in a pending state until a manager reviews and makes a decision on the request. This pending state indicates that the request has been acknowledged by the system but has not yet been finalized through approval or denial. The use of a pending state is crucial as it allows the system to track requests that are awaiting a decision, ensuring that no time-off requests are overlooked and that managers have the opportunity to evaluate them based on the staffing needs and other factors. Once a decision is made by the manager, the request will transition out of the pending state to either an approved or denied state, reflecting the outcome of that evaluation. This structured approach helps maintain organization and clarity in workforce management practices.