Which of the following statements is true regarding work plans in Genesys Cloud?

The statement asserting that only the agent selected at the time of creation can be used in a work plan is accurate because it highlights the specificity of work plan assignments within Genesys Cloud. When a work plan is created, it is designed to correspond to individual agents, ensuring that their unique performance metrics, schedules, and needs are taken into account. This means that the work plan is inherently tied to the agent designated during its creation, reflecting the tailored approach that Genesys Cloud utilizes in workforce management.

This specificity is essential because it allows for the development of targeted strategies that can enhance productivity and accountability for that particular agent. By ensuring that each work plan is only assignable to the agent chosen at the time of its creation, it also helps maintain clarity and organization in workforce management efforts.

Furthermore, the other options suggest scenarios that either do not align with Genesys Cloud's functionality or imply a lack of customization and agent focus, which is central to effective workforce strategy in the platform. Therefore, the emphasis on individual agent selection during work plan creation aligns with the core principles of personalized workforce management that Genesys Cloud advocates.