Which of the following metrics is NOT displayed in the intraday monitoring view?

The Customer Feedback Score is the metric that is not displayed in the intraday monitoring view. This is primarily because the intraday monitoring view focuses on operational performance metrics that provide immediate insights into the efficiency and effectiveness of a contact center's workforce.

Metrics such as Service Level, Average Handle Time, and Abandoned calls are crucial for real-time decision-making and adjustments. They help managers understand current performance against expected service levels, monitor agent productivity, and assess the state of customer interactions in terms of wait times and satisfaction.

In contrast, Customer Feedback Scores typically reflect historical performance and are often based on customer surveys or feedback collected after interactions. These scores are less relevant for immediate operational adjustments and are more useful for long-term strategy and performance analysis. Hence, they are not part of the intraday monitoring metrics, which are designed for real-time oversight.