Which of the following is NOT a media type supported for forecasting in Workforce Management?

The correct choice indicates that social media is not a supported media type for forecasting in Workforce Management within Genesys Cloud. Workforce Management (WFM) typically focuses on the more traditional contact channels that organizations handle directly for scheduling and forecasting purposes.

Voice, chat, and email are all established and widely recognized forms of interaction that can be quantified and analyzed for workload forecasting. These interactions have well-defined metrics, such as handling times and volumes, making them suitable for predictive modeling that aids in staff planning and efficiency. Conversely, social media interactions often display a different nature due to their varied and often unpredictable engagement patterns, making them less suitable for traditional forecasting models used in WFM processes.

Thus, recognizing the limitations and characteristics of different media types highlights why social media does not fit within the forecasting capabilities of Workforce Management in this context.