Which of the following is NOT included in a Route Path?

The correct choice of "Customer satisfaction rating" is not included in a Route Path because a Route Path primarily focuses on the flow of interactions through various defined components, such as queues, media types, and skillsets.

In a Route Path, the queue determines where interactions are placed until they can be handled, the media type defines the kind of interaction (e.g., voice, chat, email), and skillsets are used to match interactions with agents who have the necessary skills to effectively resolve them. These elements are fundamental to the operation and efficiency of routing interactions within a contact center.

Customer satisfaction ratings, while important for evaluating the effectiveness of service and agent performance, are metrics that come into play after the interaction has occurred, rather than being a structural component of the Route Path itself. Therefore, it does not influence how interactions are queued, categorized, or managed in real-time routing scenarios.