Which of the following is NOT a permission granted to agents in Genesys Cloud Workforce Management?

In Genesys Cloud Workforce Management, agents typically have certain permissions tailored to their role that allow them to manage their own schedules and request time off. Viewing one's own schedule and submitting time off requests are standard capabilities afforded to agents to ensure they can effectively manage their availability.

Creating shift trade requests is also a common function assigned to agents, enabling them to collaborate with peers to arrange for shift exchanges to accommodate personal needs.

However, managing other agents' schedules is not a permission granted to agents. This capability is reserved for supervisors or managers within the system. They have the necessary oversight and authority to modify and handle the schedules of multiple agents, which helps ensure adherence to workforce policies and operational goals. By restricting this permission, Genesys Cloud maintains a clear structure of accountability and responsibility in workforce management.