Which of the following are matching criteria requirements for time-off requests?

The matching criteria requirements for time-off requests in a workforce management context are essential for ensuring that the operational needs of the organization are met while accommodating agents' requests for time away from work. The correct choice highlights important factors for this:

Queue membership is crucial because it directly relates to the specific work a team member is responsible for, ensuring that the right individuals are available to handle tasks during their colleagues' absence. Assigned language is important, particularly in customer service environments where communication with customers must be clear and effective. The inclusion of assigned skills ensures that those who are covering for an agent on time off have the necessary expertise to perform the required tasks effectively. Lastly, the ability to handle the same planning groups ensures that scheduling remains efficient and that another qualified agent can step in without disrupting the coverage of a specific group of customers or processes.

Overall, this combination emphasizes the need for operational compatibility and the necessity for agents to possess relevant qualifications and skills to maintain service quality during any planned time-off, fulfilling both the agent's needs and those of the organization.