Which of the following actions can agents perform using the Time Off Request feature?

The Time Off Request feature is designed specifically to handle requests related to time off, such as vacations, personal days, or sick leave. Agents utilizing this feature can submit their requests for time off and also view any requests that have been approved. This functionality is crucial as it helps agents manage their availability for work and ensures that scheduling remains efficient for the organization.

The ability to manage and view approved time off requests empowers agents to keep track of when they will be unavailable, while also allowing managers and supervisors to easily monitor overall staffing levels. This contributes to better workforce management, as approvals can be assessed alongside existing schedules and workforce needs.

Other actions mentioned, like automatically adjusting schedules, requesting training sessions, or delegating time off to other agents, fall outside the scope of what the Time Off Request feature is intended for, making them less relevant in the context of this specific user functionality.