Which feature allows agents to manage their time off requests?

The Agent Dashboard is designed as a centralized platform where agents can view and manage various aspects of their work-related tasks, including time-off requests. This feature provides agents with a user-friendly interface that streamlines the process of checking their schedules, submitting requests for time off, and tracking the status of those requests.

By integrating these functionalities into the Agent Dashboard, it empowers agents to take ownership of their schedules, ensuring they can easily plan their time away from work. This also facilitates better communication and planning between agents and management regarding staffing needs.

In contrast, other options such as the Time Management Tool focus on broader organizational aspects of managing time, while Performance Insights pertains more to analyzing work performance data. The Schedule Adjuster is intended for modifying and adapting schedules rather than managing requests directly. Thus, the Agent Dashboard is the most appropriate choice for agents to manage their time-off requests effectively.