Which charts are included in the real-time adherence page?

The real-time adherence page in Genesys Cloud includes charts that provide insights into how well agents are adhering to their schedules and activities. The correct choice highlights charts focused on adherence metrics, such as:

• Adherence: This chart reflects the extent to which agents are sticking to their assigned schedules, which is crucial for managing workforce effectiveness.

• Impact: It shows the effects of deviations from the schedule on overall operations, helping managers understand how adherence affects service levels.

• Scheduled Activities: This chart displays planned activities for agents over the defined period, providing a clear view of what agents should be working on.

• Actual Activities: This monitors what agents are doing in real time, allowing for immediate comparison against scheduled activities.

These specific charts are essential for workforce management as they directly relate to agent performance and operational efficiency. Thus, understanding these metrics allows managers to make informed decisions regarding staffing and resource allocation to enhance productivity and service delivery.