Where is the option to swap all shifts between two agents available?

The option to swap all shifts between two agents is available in the Week mode of the schedule because this view provides a detailed breakdown of shifts assigned to agents over a typical week. In the Week mode, managers or administrators can easily see the full week's scheduling for each agent, which facilitates the process of managing shifts, including swapping them. This allows for a straightforward comparison between the shifts of the agents involved and enables quick actions to be taken without having to navigate through individual days or hours.

The Week mode is particularly practical for this function since it balances the need for detail with an overview, making it easier to manage multiple shifts at once. This capability enhances efficiency in workforce management and helps ensure that agents' schedules are appropriately aligned with organizational demands. The other modes—viewing by Day, Month, or Hour—do not offer the same level of convenience for swapping entire shifts, as they focus either on a specific day, an entire month's overview, or individual shifts within a single hour.