When does the Show Time Off Request Differences icon appear at the top of the schedule?

The Show Time Off Request Differences icon appears at the top of the schedule specifically when there are discrepancies between the scheduled time off activities and the time off requests made by agents. This icon serves as an indicator that there is a mismatch, which could signify that an agent may be scheduled for time off that does not align with what they have requested or that there are changes in scheduling that need to be addressed.

This functionality is critical for workforce management because it allows managers and agents to quickly identify and rectify any issues concerning time off, ensuring that both the organization's scheduling needs and employee requests are adequately balanced. By recognizing these differences, managers can take appropriate actions to maintain fairness and compliance with time off policies, enhancing overall operational efficiency.