When can agents create a new time-off request?

Agents can create a new time-off request when the previous request has been denied or is scheduled for the future. This flexibility is important for workforce management as it allows agents to better plan their time off in relation to their work schedules and any necessary adjustments. If a request has been denied, it indicates that the agent may need to select a different time period for their time off. Additionally, if an existing time-off request is scheduled for the future, agents can still submit new requests without having to wait for the first one to be completed or approved, ensuring ongoing management of their availability.

The other options do not reflect the operational policies typically found in workforce management systems. For instance, requiring approval of an initial request before submitting another can lead to inefficiencies and over-restrictions on agents' time management. Allowing time-off requests only on weekends is impractical as it does not accommodate the varied schedules and preferences of agents. Similarly, linking the ability to request time off to a performance review does not align with standard practices, where time-off requests are generally independent of performance evaluations.