What types of reports can be generated in Genesys Cloud WFM?

The selection focusing on performance reports, adherence reports, forecasting accuracy reports, and scheduling efficiency reports is accurate because these types of reports are fundamental to workforce management in Genesys Cloud.

Performance reports provide insights into how well agents are meeting their performance goals, which is critical for managing productivity and identifying areas for improvement. Adherence reports track whether employees are adhering to their scheduled work times, an essential metric for ensuring that staffing levels align with demand.

Forecasting accuracy reports assess how effectively the workforce management team can predict future staffing needs based on historical data, which is vital for making informed staffing decisions. Scheduling efficiency reports examine how well schedules are created and executed to maximize coverage and minimize gaps.

These reports collectively help organizations optimize their workforce management processes, improve operational efficiency, and enhance overall service delivery. In contrast, other options lack the specific focus on the established metrics and reports that are pivotal in the Genesys Cloud WFM system.