What type of forecasts are configured within a Business Unit?

Short-term forecasts are configured within a Business Unit as they focus on predicting demand and staffing needs over a brief time horizon, typically ranging from a few days to a few weeks. These forecasts are crucial for day-to-day operations, allowing managers to make quick adjustments to staffing levels based on anticipated call volumes or service demands.

Short-term forecasting is often influenced by immediate factors, such as historical performance trends and scheduled events, which makes it vital for optimizing staff deployment in a contact center environment. It allows for responsive management in a dynamic environment, ensuring that the right number of agents are available to meet customer demands efficiently.

In contrast, annual and long-term forecasts are usually broader and used for strategic planning purposes, while monthly forecasts serve as transitional tools that may bridge long-term and short-term needs. However, the specific focus of short-term forecasts in addressing immediate operational requirements within a Business Unit distinguishes them as the most relevant choice.