What is the maximum number of Management Units that a Business Unit can include?

The maximum number of Management Units that a Business Unit can include is 10. This limit is set within the structure of Genesys Cloud to help maintain efficient organization and management of resources. Having a defined maximum ensures that the system remains manageable and that performance is optimized.

This structure helps companies categorize their workforce management effectively without overwhelming the system, allowing for clarity when analyzing performance and making scheduling decisions. By confining the number of Management Units to 10, businesses can ensure that each unit receives adequate attention and resources, facilitating better management practices overall. This number balances granularity and manageability, making it a practical choice for most organizations.