What is one way scenarios can be simulated in Workforce Management?

Modeling different contact volume forecasts allows organizations to create various scenarios within Workforce Management. This method utilizes historical data and predictive analytics to anticipate future contact volumes, which can be influenced by factors such as seasonality, marketing campaigns, or industry trends. By simulating these different forecasts, management can analyze how fluctuations in contact volume impact staffing needs, service levels, and overall operational efficiency.

This approach enables businesses to prepare for various outcomes, ensuring they have the right number of staff available to meet customer demand while optimizing costs. It is essential for creating strategies that align workforce capabilities with expected workload, thus supporting effective decision-making and resource allocation.