What is a key benefit of using time-off requests in Genesys Cloud WFM?

Utilizing time-off requests in Genesys Cloud Workforce Management enhances planning and resource allocation significantly. This system allows managers to anticipate when employees will be unavailable, enabling them to adjust staffing levels accordingly. By having a clear view of who is taking time off, managers can better distribute workload among remaining agents, ensuring that service levels are maintained. This proactive approach in managing workforce availability leads to more efficient scheduling processes and helps in aligning resources with demand, thereby improving overall organizational effectiveness.

The other options do not accurately represent the benefits associated with time-off requests. They either imply increased difficulties in management or a negative impact on team morale, which contradicts the intention of using a structured time-off process to promote a more balanced and satisfied workforce.