What happens when a time off request overlaps with another?

When a time off request overlaps with another, the system typically returns an error message. This is because workforce management systems like Genesys Cloud are designed to prevent scheduling conflicts that could lead to understaffing or operational issues. The error message serves as an immediate alert to the user that the requested time off is not feasible due to the existence of another overlapping request. This feature is crucial for maintaining efficient scheduling and ensuring that all requests are properly managed according to the company's policies.

The handling of time off requests in this manner promotes clarity and ensures that employees can plan their absences without inadvertently impacting team performance or customer service levels.