What feature in Genesys Cloud can help identify potential errors in a work plan?

The Validation Button is an essential feature in Genesys Cloud that helps identify potential errors in a work plan. When users create or modify a work plan, this button checks for discrepancies, inconsistencies, or compliance issues against predefined rules and criteria. By using the Validation Button, organizations can ensure that the work plan they intend to implement aligns with operational guidelines and scheduling best practices.

This proactive approach allows managers and planners to catch potential issues before they affect scheduling and resource allocation, thereby enhancing the overall efficiency of workforce management. Employing this feature ultimately leads to better planning accuracy, reduced errors, and improved service delivery.

Utilizing the Validation Button also supports continuous improvement within the workforce management process, ensuring that the organization can quickly adapt to changing needs without sacrificing quality or performance.