What does the system do if a time off request is entirely denied?

When a time off request is entirely denied, the system notifies the agent, allowing them to understand the status of their request and facilitating the communication process related to scheduling. Following the denial, the agent has the opportunity to create a new request based on their needs or based on the feedback provided regarding the previous request. This is particularly beneficial as it encourages agents to plan their time off more efficiently and strive for approval by potentially adjusting the details of their new request.

This approach ensures that agents remain engaged with their scheduling needs while maintaining workflow efficiency for the organization. The ability to create a new request helps in promoting open communication between agents and management, fostering a collaborative work environment.