What does contiguous time ensure in scheduling?

Contiguous time in scheduling refers to the practice of ensuring that agents do not work excessively long periods without breaks. This approach is crucial for maintaining employee well-being and productivity. It helps to prevent fatigue, which can result in decreased performance and increased errors. By allowing for breaks, agents can rest and recharge, ultimately leading to better service delivery and a healthier work environment.

While the other options relate to various aspects of workforce management, they do not directly address the concept of contiguous time in the context of scheduling. Adequate training, scheduling shifts back-to-back, and reserving weekends for time off are all important elements of workforce management, but they do not specifically pertain to the need for breaks within work schedules.