What can Genesys Cloud do to verify the functionality of work plans?

To verify the functionality of work plans in Genesys Cloud, the platform is designed to check for any issues or errors associated with the plans. This process helps ensure that all details, such as assigned shifts, employee schedules, and any potential conflicts or overlaps, are functioning as intended before full implementation. By identifying errors early, organizations can make necessary adjustments to optimize productivity and avoid disruptions in workforce management.

While options like showing a preview or generating a report can offer insights into the work plans, they do not actively assess the correctness or functionality of the plans. Automatically approving a work plan would bypass the necessary checks to confirm its effectiveness. Therefore, the focus on error-checking is crucial for maintaining accurate and efficient workforce management operations.