What can agents do from the Agent Dashboard?

Agents can create and view time-off requests directly from the Agent Dashboard, which is a key feature designed to enhance their management of personal schedules and availability. This functional capability allows agents to take a proactive approach to their time management by requesting time off as needed and easily checking the status of those requests. Having access to this feature promotes a more flexible work environment and ensures that agents can plan their time off without having to navigate away from their main dashboard or rely on supervisor intervention for submission.

While agents might have other capabilities related to performance insights, feedback submission, or queue management, those features are not typically included in the Agent Dashboard's primary functions. The design of the dashboard focuses on time-off management to facilitate better work-life balance and self-service options for agents regarding their schedules.