Is it possible to change the start day of the week after creating a business unit?

The start day of the week for a business unit in Genesys Cloud is a fundamental setting that defines the weekly schedule for workforce management and reporting. Once this setting is established during the creation of a business unit, it cannot be altered. This design choice helps maintain consistency in scheduling, performance analysis, and reporting across the organization's operations.

By locking in the start day of the week, the system ensures that all calculations and historical data remain aligned with the original configuration, which is essential for accurate forecasting, planning, and performance evaluations. As a result, any attempts to alter this feature afterward are not permitted, reinforcing the importance of carefully considering the choice at the outset.