In workforce management, what is the typical outcome of optimizing staff allocations?

Optimizing staff allocations in workforce management aims to ensure that the right number of agents with appropriate skills are available to meet customer demand. When this optimization is done effectively, it directly contributes to better customer satisfaction. This is achieved because customers are served more promptly and by agents who are well-suited to their needs, leading to quicker resolutions, reduced wait times, and an overall enhanced customer experience.

In contrast, higher operational costs, less focus on agent performance, and increased employee workload typically stem from unoptimized staff allocations. High operational costs may occur when too many agents are scheduled without corresponding demand, while poor allocation can lead to reduced attention to agent performance as resources become stretched. Lastly, increased workloads generally arise from understaffing rather than optimized staffing practices, which aim to balance workloads effectively across available agents.