In the Agent Dashboard, how can agents check adherence to their schedule?

The Performance Overview provides agents with insights into their adherence to schedules as part of a comprehensive view of their performance metrics. It typically includes data on how well agents are following their assigned schedules, highlighting any discrepancies between planned and actual activities. This feature allows agents to track their compliance with scheduled tasks, helping them understand if they are meeting performance standards and where adjustments may be necessary.

In contrast, other areas such as the Notifications section mainly deliver alerts and announcements rather than detailed adherence metrics. The Schedule tab focuses more on displaying the scheduled hours and shifts but does not provide performance analysis regarding adherence. Lastly, the Time Off Management area deals specifically with requests and approvals for time off, rather than adherence to scheduled hours. Thus, the Performance Overview is the most relevant tool within the Agent Dashboard for evaluating adherence to schedules.