How many denied requests can the system show for agents?

The system allows you to view up to 30 denied requests for agents. This capability is essential for workforce management as it enables both agents and supervisors to review previous requests that have not been approved. Having this information facilitates effective communication regarding scheduling and time-off, ensuring that agents can understand the reasons behind the denials and potentially adjust their future requests accordingly.

This limit of 30 provides a balance between maintaining a relevant historical context for recent denied requests while preventing the interface from becoming cluttered with outdated information, which could hinder decision-making. Thus, this feature supports both operational efficiency and transparency within the workforce management framework.