How many agents can scheduling be performed for at one time per Business Unit?

The maximum number of agents for whom scheduling can be performed at one time per Business Unit is 5000. This capacity allows organizations to effectively manage scheduling for a large workforce, ensuring that all agents can be accounted for in planning shifts, breaks, and overall workforce efficiency.

Having the capability to schedule up to 5000 agents helps businesses optimize their workforce management processes, making it easier to align resources with demand, adhere to compliance rules, and enhance service delivery. The ability to manage a high number of agents concurrently is especially vital for larger organizations or those experiencing dynamic workload fluctuations.

While the other options provide higher or lower numbers, 5000 is established as the designated limit for real-time scheduling capabilities in this context, ensuring that workforce managers can work within the parameters set by the system.