How does Genesys Cloud WFM support compliance?

Genesys Cloud Workforce Management (WFM) supports compliance primarily by maintaining accurate records of employees' schedules, time worked, and adherence to labor laws. This functionality is essential for organizations to ensure they meet legal obligations regarding work hours, breaks, overtime, and other labor-related regulations.

By systematically documenting this information, organizations can conduct audits, generate reports, and respond to inquiries regarding labor law compliance. This feature helps mitigate the risk of legal issues that may arise from non-compliance, ensuring that the organization not only recognizes its obligations but also upholds them in practice.

While aspects like remote work arrangements, employee wellness programs, and training on HR policies can contribute to a positive workplace environment, they do not directly address the specific compliance requirements that arise from labor laws and regulations. Therefore, the role of Genesys Cloud WFM in maintaining comprehensive records is critical to ensuring that an organization remains compliant with applicable labor standards.