How can planned absences be managed effectively in Genesys Cloud WFM?

Managing planned absences effectively in Genesys Cloud Workforce Management involves the practice of forecasting them in advance and adjusting schedules accordingly. This proactive approach allows for better resource allocation and ensures that service levels are maintained even when absences occur. By forecasting planned absences, such as vacation days or training sessions, managers can analyze workload requirements and make necessary adjustments to staffing schedules before the absences take place.

This foresight minimizes disruptions in service and helps maintain productivity within the workforce. It allows teams to plan for alternative coverage, redistribute tasks, and avoid overloading remaining staff. In contrast, other methods such as relying on employees to report their absences, allowing ad-hoc leave without any structure, or merely discussing absenteeism once a month lack the proactive strategies needed to mitigate the impact of planned time off.