For a single Management Unit, what is the maximum number of queues supported by Genesys Cloud?

Genesys Cloud supports a maximum of 100 queues for a single Management Unit, which is significant for optimizing the routing and management of interactions across various contact channels. Having a well-defined number of queues allows organizations to efficiently categorize and prioritize customer interactions based on specific criteria, such as type of inquiry or agent skill set.

This capability helps in streamlining workflows, ensuring that customers are directed to the most qualified agents more quickly, thus improving response times and overall customer satisfaction. With 100 queues available, businesses can establish a balanced and effective structure for managing their workloads without overwhelming the system, which is essential for maintaining high levels of service and efficiency in contact center operations.