Can you add or delete default activity codes in Genesys Cloud?

In Genesys Cloud, while users can modify the default activity codes, the system does not allow for their deletion. This means that existing default activity codes can be edited to better fit the needs of the organization, such as changing their names or descriptions. However, the fundamental design of the system ensures that default activity codes remain part of the framework, preventing their complete removal. This stability helps maintain consistent reporting and analytics across the platform, as default activity codes may be used in various standard metrics and functionalities within Genesys Cloud. Therefore, the ability to edit but not delete emphasizes the intention of maintaining some level of integrity in the activity code structure while still offering customization through editing.