Can Management Units within Genesys Cloud have duplicate names?

Management Units within Genesys Cloud cannot have duplicate names to ensure clarity and efficiency in the management and operational processes. Each Management Unit serves a distinct purpose in the organization’s structure, and having unique names helps in easily identifying and managing these units without confusion.

Unique naming conventions allow for better organization and reporting, as users can quickly differentiate between various units when accessing data or configuring settings. This is particularly important in larger organizations where multiple Management Units may coexist. Therefore, maintaining a unique name for each unit is essential for avoiding potential miscommunication and errors within the system.

The other options suggest scenarios where duplicate names could exist, either universally or under certain conditions, but those are not supported within the framework of Genesys Cloud.