Can administrators cancel a time-off request directly?

The correct answer is that administrators must deny the request to cancel a time-off request. In Genesys Cloud Workforce Management, the system is designed to maintain transparency and ownership within the request process. When an administrator denies a time-off request, it effectively cancels the request.

This approach ensures that there is a clear record of actions taken on time-off requests, fostering accountability. It also preserves the integrity of the requests, as time-off is an important consideration for workforce management, and changes should be documented properly. Denying the request rather than allowing direct cancellation also prevents potential misunderstandings about the status of time-off for the agents involved.

Thus, in the context of managing time-off requests, the correct procedure dictates that cancellations occur through the denial process, ensuring clarity and proper management of requests.